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Q: I forgot my password. What
do I do now?
A: Click on
Forgot Your Password, on the log-in page. Enter
the information requested ( your email address or
username, and your date of birth), and we'll send
you an email with your password.
Still need help? contact us.
Q: How do I change my username/password?
A: Login using your
existing username/password and click on the
preferences menu button.
Q: Can my username be the same as my email
address?
A: No. In the interest of protecting your
privacy, your Cybermatch.tv username must be a
unique word that does not correspond to your
identity outside the Cybermatch.tv community.
Q: How do I Create a Profile?
A: As soon as you log in to Cybermatch.tv,
your screen will feature your home page where you
can create a unique profile following the easy
steps. Create your profile
Q: Can I update and make adjustments to My
Profile?
A: Of course you can! Your profile should be
updated when necessary to properly reflect you! To
make changes to your profile, just click here and
follow the simple steps.
Q: What are Cybermatch.tv's profile
guidelines?
A: Cybermatch.tv welcomes all single adults
seeking relationships ranging from friendship, to
romance, to marriage.
Our Integrity Assurance team reviews each and every
profile to ensure our guidelines are met and we can
maintain a comfortable net environment for all our
members. We reserve the right to revise our
guidelines if the need arises, so please check back
for updates.
We may decline profiles if the username, headline,
or narrative text contain any of the following:
• Any direct personal contact information (i.e.,
full names, email addresses, URLs, ICQ/instant
messenger IDs, phone numbers, addresses etc.)
• Any information that threatens a member’s
anonymity
• Abusive or inappropriate language of any kind
(i.e., vulgarity, racism)
• Mention of illegal behavior (i.e., drug use,
violence)
• Political or business advertisements or
solicitations
• Material that exploits or solicits personal
information about individuals under the age of 18
• Non English languages ( in order to effectively
monitor profiles)
• Solicitation of multiple or additional partners
• Unauthorized use of copyrighted or trademarked
material
• Vulgar sexual innuendo
Cybermatch.tv does not accept membership
applications from:
• Incarcerated individuals
• Individuals under the age of 18
We trust you appreciate that our guidelines are in
place to preserve a comfortable, respectful
environment for our members to enjoy.
Q: Why do I need to post my photo on
Cybermatch.tv?
A: Having a photo of yourself helps to add
personality to your profile. Seeing a picture of a
potential match is important to most of our members.
However a photo is not required.
Q: Are there guidelines for posting a photo?
A: Yes, there are a few guidelines.
Cybermatch.tv will not post photographs that feature
nudity, obscenity, sexual, illegal or offensive
material. Copyrighted images (celebrities, cartoon
characters etc.) will not be posted.
Photos posted to the site will need to be approved
by Nightchat’s Customer Care Dept. We reserve the
right to crop or reject any photo at our discretion.
Suggestions: Submit only a recent, clear photograph
of yourself. Refrain from submitting group shots.
Q: How do I post my photo?
A: Cybermatch.tv offers three ways to post a
photo easily to the site. Please keep in mind that,
due to volume, it may take from 24 to 72 hours for
your photographs to be approved and appear on your
profile.
Option 1: Upload a Photo
To upload a photo from your computer, go to My
Photos, select "Upload Photo" and follow the
directions.
Once approved, uploaded photos will be posted
exactly as they are submitted. Be sure to crop your
photo first, if necessary, before uploading it
Option 2: Email a Photo
To help speed up the process when you email your
photo, please include the following information:
First and last name
Cybermatch.tv username
Cybermatch.tv registered email address
Birthdate (mm/dd/yyyy)
Photo file as attachment
Only one photo per email please. If sending more
than one photograph, specify which one you want to
be your primary. Send photos to photos@Cybermatch.tv.
Please send photos as attachments only. We cannot
accept a picture embedded in an email.
Option 3: Mail a Photo
We will scan, crop and post your photos for free! Be
sure to select photos no larger than 5" x 7" and no
smaller than 2" x 2".
Please write the following on the back of your
photo:
First and last name
Cybermatch.tv username
Cybermatch.tv registered email address
Birthdate (mm/dd/yyyy)
Specify which photo you want to be your primary (if
sending more than one)
Cybermatch.tv
Attn: PHOTOS
We apologize that we will not be able to return
photographs.
Q: How do I add more photographs to my
primary one?
A: Easily done. Go to My Photos section, and
simply click "Add a Photo" to begin the process.
Q: What are the subscription packages and
costs?
A: Cybermatch.tv Subscription Packages and
Prices are as follows:
Subscription Packages
12 months for (US Funds)
Save % per month
6 months for
Save % per month
3 months for
Save % per month
1 month for
Monthly subscriptions are available for credit card
payment only.
Customers in the U.S. can use US Funds online checks
to purchase 3, 6, and 12-month packages.
• If you pay by online check, your subscription will
expire after upon conclusion of your package, unless
you sign up for another.
• If you are paying by credit card, you will be
charged immediately for your subscription package.
Upon term expiry, we will automatically renew your
subscription each month unless you choose a
different subscription package or resign your
Cybermatch.tv subscription.
• Click on this link to Subscribe Now
All subscription fees are non-refundable
Q: What are my payment options?
A: Cybermatch.tv accepts payment in the
methods listed below. Just visit our subscription
page, which will walk you through the process.
• Credit Card
• Online Check
• Cheque or money order by mail (US Funds)
Q: Which credit cards does Cybermatch.tv
accept?
A: Cybermatch.tv accepts
• Visa
• Mastercard
Q: How do I pay by online check?
A: Paying by online check is available only
to United States residents and must be drawn from a
U.S. bank in U.S. dollars. When paying by online
check, you must subscribe to a package of 3 months
or more.
Q: Why do I receive an error message when I
try to pay with online check for a monthly package?
A: Cybermatch.tv does not accept online check
payment for monthly subscriptions.
Q: Where do I mail my cheque or money order?
A: You may pay by mailing a check or money
order in U.S. funds to
Cybermatch.tv
Attn: BILLING
Please include your full name, registered username,
and registered email address to ensure that we
credit payment your account.
Q: What do I do if I have trouble
registering?
A: If you're having difficulty, just go to
New Membership Registration for more information or
contact us.
Q: Why isn’t my billing information being
accepted/saved when I enter it?
A: If you're having trouble with your billing
information not being accepted or saved, it could be
for a few reasons:
• Incorrect/Invalid credit card number
• Expired credit card
• Credit Card over limit
• Incorrect/Invalid online cheque information
Try re-entering your information or using a
different form of payment. If you still experience
problems, please contact us.
Q: Why was my subscription automatically
renewed without my initiating it?
A: If you pay by credit card upon expiry of
your initial term we automatically renew your
subscription each unless you choose a different
subscription package or resign your Cybermatch.tv
subscription.
Q: I’m having trouble getting my billing
information accepted when I enter it?
A: Check the
following possibilities:
• Expired credit card
• Credit Card over limit
• Incorrect/Invalid online check information
• Incorrect/Invalid credit card number
Try re-entering your information or using a
different form of payment. Still have a problem?
Please contact us.
Q: Why am I not getting very many responses?
A: Be sure to post a photo and fully complete
your profile. Research indicates that profiles with
photos are far more likely to receive responses.
When chatting with or messaging other members, be
sure to share things about yourself and ask
questions about them. This gives other members more
reasons to write back.
Also, make sure you're using your registered e-mail
address with us. If you're not getting any responses
at all, you may have a "Spamguard" that is keeping
email from Cybermatch.tv from reaching you. Check
with your service provider.
If these suggestions don’t work, please contact us
Q: How do I Block/Remove users?
A: To prevent a member's profile from
reappearing in your match results, or to stop a
member from sending you email visit Member Block and
Member Unblock.
Q: What is a Cybermatch.tv search update?
A: Cybermatch.tv search update delivers to
you a list of new members who meet the criteria you
specified in your last Full Search.
Q: How do I set my Cybermatch.tv search
update criteria?
A: Complete the Full Search form. Be sure to
mark the Cybermatch.tv search update checkbox at the
bottom of the form and press Go.
Q: How do I turn off my Cybermatch.tv search
update?
A: Go to Email
Options and un-check the Cybermatch.tv search
update. Then press Submit.
You can also turn off your Cybermatch.tv search
update from the Full Search form by un-checking the
Save Cybermatch.tv search update Criteria box at the
bottom of the form.
To turn it back on, just return to the Email Options
page, check the Cybermatch.tv search update box and
press Submit.
Q: Is the email I send to other members
anonymous?
A: We are committed to protecting your
privacy and will keep your actual email address
confidential. Your real name and email will never be
displayed at Cybermatch.tv, and all email
communication from other members is directed to
Username@Cybermatch.tv. Our double-blind e-mail
system then forwards the messages to your registered
email address.
To send anonymous email: From your own email,
address your messages to: Username@Cybermatch.tv.
Remember, you can only send anonymous email from
your registered email address – this prevents others
from impersonating you on our service. If you want
to send email from an email address other than your
registered email address, you will first need to
change it in your Membership Info.
To reply to email from other Cybermatch.tv members:
DO NOT HIT "reply"! If you do, you may be sending
your actual email address! ASSIST US IN PROTECTING
YOUR ANONYMITY! Turn off your auto-signatures and
auto-responders. DO NOT copy (cc:) or forward email
to yourself when you send a message from your own
email program. When you reply to a Username@Cybermatch.tv
email address, your real email address will be
removed so the recipient will see only: YourUserName@Cybermatch.tv.
Please be aware that we do not save email sent
through Cybermatch.tv. If you want to save emails
that you have sent and received, save copies on your
own computer as you would save any other email.
Q: Why is my email being returned to me?
A: If the email you're sending is being
returned to you, it could be that:
• You are trying to send to a username that doesn't
exist. Be sure to confirm the spelling.
• The person you are trying to email to is no longer
a member of Cybermatch.tv.
• You are sending from an email address other than
the address that you registered with us when you
joined Cybermatch.tv.
Q: May I set up a web-based email account?
A: If you don’t already have email service,
or would prefer to have a web based email account
for your Cybermatch.tv correspondence, there are
several Web-based services that provide email
service free of charge. By registering a web-based
email account with Cybermatch.tv, you can:
• Be able to keep your Cybermatch.tv email separate
from your other personal and work correspondence.
• Access the account from any internet-connected
computer.
• Keep contact with your other members even when
you're out of town.
If you'd like your Cybermatch.tv email directed to
any new email address, you must change your current
registered email address in your Membership Info
Q: What is the Cybermatch.tv newsletter?
A: Cybermatch.tv periodically sends out our
newsletter by email to Cybermatch.tv subscriber
members. This newsletter contains articles on
dating, relationships, sex, love – as well as
updates, contests and special announcements.
Q: How do I unsubscribe to the Cybermatch.tv
newsletter?
A: Go to our email options page and uncheck
Cybermatch.tv Newsletter option.
Q: How do I quit my membership with
Cybermatch.tv?
A: Complete the resignation process.
Q: When will my billing be stopped?
A: At the time of your resignation your
account and billing stops immediately. You will not
be billed again, unless you contact us to re-instate
your Cybermatch.tv subscription.
Q: If I have resigned, how do I re-join?
A: Simply contact us and we’ll help assist
you in reinstating your subscription.
Q: If bought a 6-month subscription and have
used only 3 months, will I be refunded the
difference?
A: Cybermatch.tv does not pro-rate
subscriptions.
If you wish to resign before your subscription is
up, your subscription will still remain active till
the completion of your initial term.
Q: Will I still be able to initiate email if
I resign my subscription before the end of my term?
A: Yes. Your ability to initiate email will
remain in effect until the conclusion of the term,
regardless of when you resign.
Q: Upon resignation, will I still be able to
receive and respond to email?
A: Yes. Receiving email is free. However, you
must be a subscriber of Cybermatch.tv to initiate a
contact with other Cybermatch.tv members.
Q: What happens to my profile if I resign?
A: If you resign your membership, your
profile will immediately be shielded from view upon
completion of your resignation. Should you decide to
reactivate your profile within one month you will
still be able to log in and "Unhide" your profile.
If you resign only your subscription, your profile
and photos will remain active. It will be viewable
on the site unless you decide to hide it. Your
profile is a free service; therefore resigning your
subscription doesn’t alter it, but if you don't want
contact from other Cybermatch.tv members, then you
should hide Your Profile.
Q: Can others still search for me by Username
if I resign?
A: If you have resigned your membership, your
profile and photos will immediately be inaccessible
by other subscribers and will not appear in a search
for your Username.
If you resign only your subscription, your profile
will still come up in a search for your Username
unless you have chosen to hide your it.
Q: Why does the Cybermatch.tv site seem to be
slow?
A: If the site is operateing slowly, it may
one of three things:
• Cybermatch.tv may be experiencing temporary
technical difficulty.
• Your connection may not be operating at the
highest efficiency. Double-check your modem settings
or connection speed.
• The internet itself may have heavy traffic. Try
again at another time when the internet may be less
busy.
Q: What are the Cybermatch.tv communities?
A: Cybermatch.tv communities are venues that
allow our members to interact with other members
with similar interests. The communities are
• gay.Cybermatch.tv
• singles.Cybermatch.tv
Simply select a Cybermatch.tv community site from
above or type the address directly into the address
field in your browser. Click on a link and log in
with your username and password which gives you
access to both communities
Q: How do I exit one community to return to
the main site?
A: Enter “www.Cybermatch.tv” in your browser’s
address bar or click here.
Q: Can members in other communities see my
profile and photos?
A: Yes. Cybermatch.tv allows its members
access to both communities.
Q: Can members be blocked from my profile?
A: No. However, you can block specific users
from appearing in your search results or from
contacting you. Click here to block a user.
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